Revenue
~€3,500
Bookings handled automatically in the first month
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Multi-specialty medical center
Luni Care Medical Center: about €3,500 in AI-handled bookings in the first month
From an Excel calendar and two closed mornings a week to AI-handled bookings even on Saturdays and Sundays: about €3,500 in revenue in the first month.
Results recorded during the first month of activity
Success score
96.7%
call
0
Missed calls
40+
Doctors in the medical center
2 weeks
To full operation with trained staff
~10h
Recovered every week
“We worked with an Excel calendar and struggled to keep up with calls. Plus, two mornings a week we were closed and unreachable. With IGEA AI we have a shared calendar with the 40 doctors at the center, we've made communication with them and with patients easier, and patients can now call us not only on the mornings we're closed but also on Saturdays and Sundays!”
VL
Vittorio Lazzoni
administrator of Luni Care Medical Center
“The IGEA AI team didn't leave us alone with the product: they proved to be real partners, always available and welcoming in our customization requests.”
FB
Francesca Boni
administrator of Luni Care Medical Center
The problem: Excel calendar and two closed mornings a week
The center managed bookings with an Excel spreadsheet and struggled to keep up with calls. Two mornings a week it was closed and unreachable: patients calling in those slots could not get through.
The solution: Voice Bookings and full operation within two weeks
The center started with IGEA AI's Voice Bookings module.
The center started with IGEA AI's Voice Bookings module. Within two weeks of launch, staff were trained and the solution was fully operational. IGEA handled bookings, double bookings, bookings with elderly patients, changes, reschedules and cancellations, as well as information requests within the limits set by the center: it never did triage and limited itself to its operational role. IGEA AI and the shared calendar made coordination with the 40 doctors and communication with patients easier: patients can call during the two closed mornings, on Saturdays and on Sundays.
Fully operational in two weeks
- 1Voice Bookings activated
- 2Staff trained
- 3Full operation
Shared calendar
IGEA AI and the shared calendar make coordination with the 40 doctors and communication with patients easier.
shield
No triage
Operational tasks only, within the limits set by the center. IGEA never does triage.
What IGEA handled
event_availableBookingscontent_copyDouble bookingselderlyElderly patientsedit_calendarChangesupdateReschedulesevent_busyCancellationsinfoInformation requests
Reachable even when the center is closed
- check_circleClosed mornings
- check_circleSaturday
- check_circleSunday
Results: what IGEA handled in the first month
- Within two weeks of launch, staff were trained and the solution was fully operational.
- In the first month, automatically handled bookings represented about €3,500 in revenue.
- IGEA handled bookings, double bookings, bookings with elderly patients, changes, reschedules and cancellations.
- Information requests were handled within the limits set by the center, without ever doing triage.
- Patients can call during the two closed mornings, on Saturdays and on Sundays.
- No missed calls were recorded during the measured period.
- Success score of 96.7% during the first month of activity.
Modules used
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