The challenge
With more than 40 doctors and multiple specialties, the center receives requests on days off and outside working hours. Bookings, reschedules, cancellations and callback requests could otherwise pile up until the front desk reopens.
The IGEA solution
IGEA AI was configured as an AI receptionist covering days off and after-hours periods. The assistant autonomously handles requests supported by the configured workflow, updates appointments, records callback requests and transfers calls to a human operator when necessary.
Results
- More than €2,000 in bookings were handled autonomously during the first month.
- Reschedules and cancellations were handled successfully during the first month.
- Approximately 10 hours of work were recovered every week during the first month.
- No missed calls were recorded during the measured period.
- Success score of 97.5% during the first month of activity.