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Secure, self-service bookings
Patients are identified using their tax code or date of birth and can book appointments at any time, even when your call center is closed.
WhatsApp Virtual Assistant
No more phone queues, more independent patients
With IGEA AI's WhatsApp assistant, your patients can book appointments, manage bookings, and get immediate answers directly in chat.
IGEA AI Assistant
Online
I would like to book a cardiology appointment
Of course! I can confirm availability for Thursday at 10:30. Does that work for you?
Perfect. Can I also reschedule another appointment?
Yes. Tell me which appointment you would like to change and I will find a new time slot.
How it works
An assistant your patients will actually use
The key features that free up your front desk and help patients manage their needs independently, 24/7.
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Quick appointment management
Patients can reschedule or cancel appointments independently, without having to speak to an operator.
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Immediate answers to frequently asked questions
The assistant automatically answers common questions using information provided by your medical center.
*Immagini generate con L'Intelligenza Artificiale
The channel your patients already use
Your patients' preferred channel
WhatsApp is a familiar, everyday channel: messages are almost always opened and read within minutes, making it ideal for communicating with patients.
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Conversational artificial intelligence
Natural conversations, with no waiting
Thanks to conversational AI, the assistant responds clearly and naturally, just like an operator would, but in real time and without delays.
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Human handover
Human support when needed
When a specific request or additional support is needed, the conversation is transferred to a real operator, who can respond through a dedicated interface.
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Bring a WhatsApp assistant to your medical center
Discover how to activate it for your facility and adapt it to your operational workflows.