Terms and Conditions
General SaaS License Conditions
Ultimo aggiornamento: 17/02/2026
These General SaaS (Software as a Service) License Conditions ("General Conditions" or "Contract"), govern the terms and conditions of use of the "IgeA" Software and services offered in SaaS mode ("Services"), provided by Paolo Piana, with registered office in Catania, Italy, VAT No. 05866360877 ("Company"), through this website and its subdomains ("Platform"). To access the Platform and use the Services, it will be necessary to complete the purchase procedure and register as a customer ("Customer" and, jointly with the Company, the "Parties" and, individually, the "Party"), upon acceptance of these General Conditions.<br/><br/>The Customer acknowledges that the annexes to these General Conditions, namely: the Data Processing Agreement ("DPA" – Annex A), accessible on the DPA page, and the privacy policy ("Privacy Policy" – Annex B), accessible on the Privacy Policy page, are a substantial and integral part of these General Conditions. By accepting these General Conditions, the Customer declares to have carefully read their content and undertakes to observe and abide by the provisions contained therein.
1. Definitions
1.1. In addition to the terms and expressions defined in other parts of these General Conditions, the terms and expressions listed below have, within the scope of these General Conditions, the meaning indicated below for each of them:
- "End Customers": indicates any person interacting with the IgeA system, including but not limited to patients, potential patients, and/or users of the Customer.
- "Intellectual Property Rights": indicates any right relating to patentable and non-patentable inventions, patent rights, database rights, copyright and related rights including copyright on software, source codes and algorithms, databases, as well as trade secrets.
- "Software": means the software named "IgeA" which allows the automation of telephone bookings and appointment management based on Artificial Intelligence.
2. Object of the General Conditions
2.1. With these General Conditions and, against payment of the subscription purchased by the Customer, the Company undertakes to provide the Customer with the following Services usable in SaaS mode:
2.2. The Customer acknowledges that the Software uses Artificial Intelligence systems and that, consequently, the providers of such services may have access to the information processed by the system.
- Access and use of the Software and Platform, based on a non-exclusive, non-sublicensable, non-assignable and non-transferable license, valid worldwide and for the entire duration of these General Conditions ("License");
- Maintenance and updating of the Software and Platform;
- Integration of the Software with the Customer's systems for automated management of telephone bookings;
- Reporting and activity analysis, visible in the Platform dashboard;
- Technical assistance managed directly by the IgeA team.
2.2. The Customer acknowledges that the Software uses Artificial Intelligence systems and that, consequently, the providers of such services may have access to the information processed by the system.
3. Registration
3.1. To access the Platform and use the Services, the Customer must: (i) create an account on the Platform ("Account"); and (ii) access the Platform with their authentication credentials following the creation of the Account.
3.2. To create the Account, the Customer must: (i) correctly fill in the fields of the registration form, entering all the data required therein (by way of example and not limitation, name, surname, email address, username, and password), (ii) confirm having read the Privacy Policy; (iii) accept these General Conditions; and (iv) confirm the registration procedure.
3.3. The Customer is solely responsible for maintaining the confidentiality and security of the Account access credentials, which must not be transmitted or otherwise disclosed, even partially, to third parties.
3.2. To create the Account, the Customer must: (i) correctly fill in the fields of the registration form, entering all the data required therein (by way of example and not limitation, name, surname, email address, username, and password), (ii) confirm having read the Privacy Policy; (iii) accept these General Conditions; and (iv) confirm the registration procedure.
3.3. The Customer is solely responsible for maintaining the confidentiality and security of the Account access credentials, which must not be transmitted or otherwise disclosed, even partially, to third parties.
4. Duration of the General Conditions
4.1. These General Conditions are perfected at the moment they are accepted by the Customer, remaining in force for the period corresponding to the chosen subscription (quarterly or annual) from the date of subscription ("Expiration Date") and will be considered automatically renewed at the Expiration Date for successive periods of equal duration, unless the subscription is cancelled by the Customer.
5. Subscription, Billing, and Cancellation
5.1. Subscription
To purchase a subscription and use the Services, the Customer must provide their billing information and a valid payment method. The Customer acknowledges and accepts that, unless the subscription is cancelled, the latter will renew automatically. The Company makes available to the Customer different types of subscription to the Services with quarterly or annual billing cycles. The annual subscription includes 3 free months compared to the quarterly equivalent.
5.2. Billing
The subscription fee for the Services will be automatically charged to the Customer on the payment date indicated in their Account ("Billing Date"). The duration of the billing cycle will depend on the type of subscription purchased by the Customer (quarterly or annual). Unpaid payments: the Customer acknowledges and accepts that, if a charge for the subscription fee is not successful for any reason not attributable to the Company, the latter reserves the right to suspend access to the Services until payment of the outstanding amount.
5.3. Cancellation of Subscription
The Customer acknowledges and accepts that the fee for the purchased subscription is non-refundable. In case of withdrawal from these General Conditions, through the cancellation by the Customer of their subscription to the Services, the Account will be closed automatically at the end of the current billing cycle.
To purchase a subscription and use the Services, the Customer must provide their billing information and a valid payment method. The Customer acknowledges and accepts that, unless the subscription is cancelled, the latter will renew automatically. The Company makes available to the Customer different types of subscription to the Services with quarterly or annual billing cycles. The annual subscription includes 3 free months compared to the quarterly equivalent.
5.2. Billing
The subscription fee for the Services will be automatically charged to the Customer on the payment date indicated in their Account ("Billing Date"). The duration of the billing cycle will depend on the type of subscription purchased by the Customer (quarterly or annual). Unpaid payments: the Customer acknowledges and accepts that, if a charge for the subscription fee is not successful for any reason not attributable to the Company, the latter reserves the right to suspend access to the Services until payment of the outstanding amount.
5.3. Cancellation of Subscription
The Customer acknowledges and accepts that the fee for the purchased subscription is non-refundable. In case of withdrawal from these General Conditions, through the cancellation by the Customer of their subscription to the Services, the Account will be closed automatically at the end of the current billing cycle.
6. Modification of These General Conditions
6.1. The Company reserves the right to modify these General Conditions, including subscription fees, in the presence of justified reasons, including: (a) reasons of public interest and/or security; (b) reasons related to the correct fulfillment of legislative and/or regulatory obligations; (c) reasons related to legislative and/or regulatory changes; (d) reasons related to the implementation of updates and technical improvements to the Services.
6.2. Amendments to these General Conditions will be communicated in writing to the Customer by publication on the Platform and by communication to the e-mail address indicated by the same during registration, with a notice of 30 days compared to the date of effective entry into force of the modification.
6.2. Amendments to these General Conditions will be communicated in writing to the Customer by publication on the Platform and by communication to the e-mail address indicated by the same during registration, with a notice of 30 days compared to the date of effective entry into force of the modification.
7. Intellectual Property
7.1. All Intellectual Property Rights relating to the Software, the Platform, and the Services are and will remain the exclusive property of the Company. The Customer does not acquire any right, title, or interest in the Company's Intellectual Property Rights, except for the limited License expressly granted pursuant to these General Conditions.
8. Limitation of Liability
8.1. The Company will not be liable for indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, goodwill, or other intangible losses, deriving from the use or inability to use the Services.
8.2. The aggregate liability of the Company towards the Customer for any claim arising from these General Conditions will not exceed the total amount paid by the Customer for the Services in the 12 months preceding the claim.
8.2. The aggregate liability of the Company towards the Customer for any claim arising from these General Conditions will not exceed the total amount paid by the Customer for the Services in the 12 months preceding the claim.
9. Applicable Law and Competent Court
9.1. These General Conditions are governed by Italian law.
9.2. For any dispute relating to the validity, effectiveness, interpretation, and execution of these General Conditions, the Court of Catania will have exclusive jurisdiction.
9.2. For any dispute relating to the validity, effectiveness, interpretation, and execution of these General Conditions, the Court of Catania will have exclusive jurisdiction.
10. Contacts
For any questions regarding these Terms and Conditions, you can contact the Company at the email address: info@igeacall.com