Turnkey service · AI Receptionist 24/7
IGEA is an AI phone receptionist that manages patient communication: it answers calls 24/7, books appointments in real time on the calendar, and handles reminders, rescheduling and outbound calls.
Guarda come IGEA gestisce le chiamate in autonomia, 24/7, senza far aspettare i tuoi pazienti.
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Nessuna attesa, nessun impegno: ti mostriamo come funziona in pochi minuti.
Bookings, rescheduling, reminders, and patient communications take up valuable time and slow down the center’s operations.
When responses do not arrive quickly, the team keeps chasing messages and patients wait too long.
Time lost in admin work
Average share of the day absorbed by calls, follow-ups, and manual communications.
Incoming calls and bookings
Rescheduling, recalls, and reminders
Too-slow health and marketing communications
The solution
Four integrated modules to manage bookings, chats, communications, and patient re-engagement without operational friction.
Handles bookings over the phone, answers patients, and reduces the load on the front desk.
A patient calls to book an appointment.
The AI checks availability and offers a slot.
The booking is confirmed instantly.
Sends automated patient communications by call, SMS, or notifications in a timely and controlled way.
Automated communications
Runs marketing campaigns to bring patients back to the center with targeted automated messages.
Recall and patient return
arrow_upward+32%Conversion
Chats with patients, answers requests, and manages bookings and communications through WhatsApp.
Assistant active
How it works
From call to appointment, without lifting a finger.
The patient calls the clinic. If the line is busy or after hours, IGEA answers instantly.
Mario Rossi
In chiamata
The AI analyzes the request, identifies urgency, and checks availability in real-time.
The appointment is booked directly onto your management calendar.
Checkup Visit
Mario Rossi
New Booking
Lunch Break
The patient receives a summary SMS and an automatic pre-visit reminder.
Hi Mario, your appointment with Dr. Bianchi is confirmed for Monday 14 at 11:00.
Benefits
Every feature is designed to reduce the manual work of the medical center.
Deep understanding of dialects and medical context. A human, fluid, and contextual dialogue.
Instant sync with Google Calendar and major medical management software.
End-to-end encryption and full regulatory compliance. Patient conversation data is never used to train AI models, ours or anyone else's.
Connects natively to your existing management software. Instant Plug & Play.
Sends confirmations and reminders to patients to reduce no-shows without burdening the reception.
Real-time bookings, rescheduling, and cancellations, without slowing down the front desk.
Every clinic is different. Igea adapts to your workflow: we customize the voice, questions, language and protocols together. No coding required.
From contract to first call
Live in a matter of days
Voice Demo
A natural audio experience. No robots, just fluid conversation.
IGEA Assistant
Ciao Paolo, sono Igea, l'assistente virtuale dello studio medico Mantovani. Come posso aiutarla?
Appuntamento
IGEA Assistant
Ciao Paolo, sono Igea, l'assistente virtuale dello studio medico Mantovani. Come posso aiutarla?
Patient
Buongiorno, vorrei prenotare una visita perché mi fa male la spalla.
IGEA Assistant
Offriamo diversi servizi, mi può dire se il dolore riguarda le ossa, la pelle o un altro distretto, così la indirizzo subito?
Patient
Credo sia ossa.
IGEA Assistant
Perfetto, il dolore riguarda le ossa, procedo con la prenotazione in ortopedia.
Patient
Ok, va bene in ortopedia.
IGEA Assistant
Un attimo che controllo la disponibilità. Per che giorno e orario preferisce la visita?
Patient
Per settimana prossima, tipo martedì pomeriggio.
IGEA Assistant
Perfetto, Controllo la disponibilità per martedì 9 aprile 2026 nel pomeriggio in ortopedia. Un attimo solo.
IGEA Assistant
L'orario per martedì 14 aprile 2026 alle 15:00 è disponibile. Mi serve nome e cognome.
Patient
Va benissimo.
IGEA Assistant
Mi serve solo nome e cognome per completare la prenotazione.
Patient
Il mio nome è Paolo Piana.
IGEA Assistant
Perfetto nome Paolo, mi può dire anche il cognome?
Patient
Piana
IGEA Assistant
Perfetto, riepilogo appuntamento per Paolo Piana in ortopedia martedì 14 aprile 2026 alle 15:00. Conferma?
Patient
Confermo.
IGEA Assistant
Appuntamento confermato per Paolo Piana in Ortopedia Martedì 14 aprile 2026 alle ore 15:00. Riceverà un messaggio di conferma. Serve altro?
Patient
No, grazie mille. A presto.
IGEA Assistant
Grazie a lei Paolo, a presto e buona giornata.
ROI Calculator
Estimate the monthly recovery potential by integrating IGEA into your workflow. Precision meets profit.
Estimate based on 20 working days. 70% of missed calls are considered booking-related.
Estimated recovery / month
Monthly value that could potentially be recovered by answering calls that currently go unanswered.
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Ti richiamiamo noi per mostrarti come funziona IGEA.
Quick answers to common questions to evaluate IGEA with concrete operational criteria.