AI receptionist for healthcare
Book, reschedule and remind patients about visits by talking to them just like your front desk would. Except it's never busy.
satisfied patients
on calls handled by IGEA
Don't take our word for it.
Call her and try booking a visit.
«Good morning,
Medical Center Aurora.
This is IGEA, how can I help you?»
“The IGEA AI team didn't leave us alone with the product: they proved to be real partners, always available and welcoming in our customization requests.”
Francesca Boni
administrator of Luni Care Medical Center
How IGEA works, explained in one minute.
«At IGEA we believe patients should be able to reach their trusted medical center at any time. Even outside office hours.»
The problem
Busy lines, lunch break, after 6 pm. Patients who get no answer book somewhere else.
Rescheduling and confirmations steal time from the patients already in the waiting room.
Without reminders and confirmations, chairs stay empty and revenue goes with them.
The solution
Four integrated modules to manage bookings, chats, communications, and patient re-engagement without operational friction.
Handles bookings over the phone, answers patients, and reduces the load on the front desk.
A patient calls to book an appointment.
The AI checks availability and offers a slot.
The booking is confirmed instantly.
Sends automated patient communications by call, SMS, or notifications in a timely and controlled way.
Automated communications
Runs marketing campaigns to bring patients back to the center with targeted automated messages.
Recall and patient return
arrow_upward+32%Conversion
Chats with patients, answers requests, and manages bookings and communications through WhatsApp.
Assistant active
targets.tag
targets.subtitle
targets.centriMedici.desc
targets.centriEstetici.desc
targets.centriRadiologici.desc
targets.dentisti.desc
targets.fisioOrto.desc
targets.farmacie.desc
How it works
From call to appointment, without lifting a finger.
The patient calls the clinic. If the line is busy or after hours, IGEA answers instantly.
Mario Rossi
In chiamata
The AI analyzes the request, associate with the appropriate available service, and checks availability in real-time.
The appointment is booked directly onto your management calendar.
Checkup Visit
Mario Rossi
New Booking
Lunch Break
The patient receives a summary SMS and an automatic pre-visit reminder.
Hi Mario, your appointment with Dr. Bianchi is confirmed for Monday 14 at 11:00.
Benefits
Every feature is designed to reduce the manual work of the medical center.
Deep understanding of dialects and medical context. A human, fluid, and contextual dialogue.
Instant sync with Google Calendar and major medical management software.
End-to-end encryption and full regulatory compliance. Patient conversation data is never used to train AI models, ours or anyone else's.
Connects natively to your existing management software. Instant Plug & Play.
Sends confirmations and reminders to patients to reduce no-shows without burdening the reception.
Real-time bookings, rescheduling, and cancellations, without slowing down the front desk.
Every clinic is different. Igea adapts to your workflow: we customize the voice, questions, language and protocols together. No coding required.
From contract to first call
Live in a matter of days
Voice Demo
A natural audio experience. No robots, just fluid conversation.
IGEA Assistant
Ciao Paolo, sono Igea, l'assistente virtuale dello studio medico Mantovani. Come posso aiutarla?
Appuntamento
IGEA Assistant
Ciao Paolo, sono Igea, l'assistente virtuale dello studio medico Mantovani. Come posso aiutarla?
Patient
Buongiorno, vorrei prenotare una visita perché mi fa male la spalla.
IGEA Assistant
Offriamo diversi servizi, mi può dire se il dolore riguarda le ossa, la pelle o un altro distretto, così la indirizzo subito?
Patient
Credo sia ossa.
IGEA Assistant
Perfetto, il dolore riguarda le ossa, procedo con la prenotazione in ortopedia.
Patient
Ok, va bene in ortopedia.
IGEA Assistant
Un attimo che controllo la disponibilità. Per che giorno e orario preferisce la visita?
Patient
Per settimana prossima, tipo martedì pomeriggio.
IGEA Assistant
Perfetto, Controllo la disponibilità per martedì 9 aprile 2026 nel pomeriggio in ortopedia. Un attimo solo.
IGEA Assistant
L'orario per martedì 14 aprile 2026 alle 15:00 è disponibile. Mi serve nome e cognome.
Patient
Va benissimo.
IGEA Assistant
Mi serve solo nome e cognome per completare la prenotazione.
Patient
Il mio nome è Paolo Piana.
IGEA Assistant
Perfetto nome Paolo, mi può dire anche il cognome?
Patient
Piana
IGEA Assistant
Perfetto, riepilogo appuntamento per Paolo Piana in ortopedia martedì 14 aprile 2026 alle 15:00. Conferma?
Patient
Confermo.
IGEA Assistant
Appuntamento confermato per Paolo Piana in Ortopedia Martedì 14 aprile 2026 alle ore 15:00. Riceverà un messaggio di conferma. Serve altro?
Patient
No, grazie mille. A presto.
IGEA Assistant
Grazie a lei Paolo, a presto e buona giornata.
ROI Calculator
Estimate the monthly recovery potential by integrating IGEA into your workflow. Precision meets profit.
Estimate based on 20 working days. 70% of missed calls are considered booking-related.
Estimated recovery / month
Monthly value that could potentially be recovered by answering calls that currently go unanswered.
Parla con un operatore IGEA umano
Prenota una Demo Call GratuitaRisposta rapida su WhatsApp. Nessun form lungo, apri la chat e scrivici direttamente.
Oppure lascia il tuo numero
Ti richiamiamo noi per mostrarti come funziona IGEA.
Quick answers to common questions to evaluate IGEA with concrete operational criteria.
IGEA is not a simple IVR. It is a conversational artificial intelligence that understands natural language, manages appointments, and answers complex questions just like a human secretary would.
In case of questions not present in the knowledge base or complex situations, IGEA intelligently transfers the call to a human operator or takes a detailed message.
The service stops momentarily when the monthly limit is reached. You can reactivate it immediately by purchasing an additional minutes package directly from your dashboard, ensuring operational continuity.
Standard activation takes about 24-48 hours. Custom knowledge base configuration and voice tone tuning are refined in the first week of use.
We are fully GDPR compliant. All data is end-to-end encrypted and servers are located in the European Union. Patient conversations are never used to train AI models, under any circumstances.
Absolutely. You can define opening hours, welcome messages, escalation rules, and even the AI's 'personality' to align with your clinic's tone.
Yes. Many clinics start from Excel or manual processes. IGEA centralizes doctors' schedules, eliminates double bookings, and allows patients to book online autonomously. The administration team can still view, create, and modify appointments directly from the dashboard, keeping full control for the front desk.
Yes. Patients can specify a specialty, doctor's name, or symptom. If they already have a preferred doctor, they can book directly with them; if not, the system guides them to the most suitable professional in your clinic.
WhatsApp integration is here. It allows the clinic to manage message responses and send confirmations, reminders, and other authorized communications through their own WhatsApp Business account.
Absolutely. During the free consultation call, we define your needs together and set up the call flow customization to match your clinic's rules and tone.